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This applies to the aforementioned bundles as well, so make sure the combined play time of all the games included still comes in at under 2 hours. Requests for refunds need to be issued within 14 days (two weeks) of purchase, and the game must have been played for less than 2 hours. The consequences that come with being banned have to be severe and numerous, after all.Īll that being said, however, no one should suddenly open up Steam and start asking for refunds for games they bought last year.

So, if you bought a game from, say, the Humble Bundle, and redeemed the Steam key, you can't seek a refund later, as the game wasn't bought through Steam itself.Īdditionally, users that have been banned by VAC (the Valve Anti-Cheat system) for a specific game forgo their right to request a refund for that game. Movies, redeemed gifts, and games bought outside of Steam, however, are a no-go. As said previously, refunds can be made for almost everything bought on Steam, but there are a few exceptions to that. DLC, pre-purchased games, bundles, in-game purchases (for Valve games only), and Steam Wallet funds are all fair game. Those seeking a refund can do so through the Steam Help page, but there are a few rules that must be adhered to. As the online store explains, "Maybe your PC doesn't meet the hardware requirements maybe you bought a game by mistake maybe you played the title for an hour and just didn't like it." Valve, in a move that may reduce the frequency with which the above scenario occurs, is now implementing a refund option for its large amount of Steam users, and a refund request can be issued for almost everything the store offers - for any reason. Demos, betas, free trials, and the like are valuable tools that aid in this decision, but there's no better way to form an opinion about a game than by playing the full release. Video games are among the riskier investments, as many retailers ask for $50-$60 upfront before the consumer decides how they feel about it.

If anything, many have probably bought digitally goods knowing they will have a hard time seeking a refund in the future. The act of returning a game and getting a refund is relatively simple when that title comes in a physical form, but as things have largely shifted to a digital format, the process has become more difficult. Worst case, the game is returned, in the hopes that some other game will come along and be what the former set out to be. Best case scenario, we come to enjoy the game, or play it to the point where we feel as though we got our money's worth. Maybe it has a great concept reviews have been praising it left and right or, perhaps, a trusted friend has recommended it.

We've all been in those situations where we eagerly go out and buy a game because of the amount of interest we have in it.